You will be prompted to do so by Intercom in case we are unavailable.Įscalations: In case of unsatisfactory resolution or failure to respond within the timelines guaranteed, please send an email to with the subject line "Escalation" and the query will be automatically escalated to the Head of Support at Acadly. To ensure that your query is answered within the timeline detailed above, please share your email address on Intercom so that we may get back to you. Support via Intercom: Please note that we are not available on Intercom around the clock. Any questions asked via email outside of office hours will receive a response from our support team within 36 hours. Response time on email: As per our support policy, any questions asked via email within office hours will receive a response from a member of our support team within 24 hours. There are no exceptions to this, even in case of popular holidays. Participants can select a separate audio file for each person to be downloaded. How Do I Extract Audio From A Zoom Recording Click Recording first in Zoom Settings. File types with only audio will also require a M4A key. The meeting recording feature is available to all paid subscribers of Zoomįor any questions or queries, please reach out to us at hours: For the purposes of supporting users, our office hours are 8 am EST Monday to 8 pm EST, Friday. You can record or download a video and audio file stored in Zoom. The meeting recording will be made available to you automatically You can download the meeting as a video file, or share the link with your students.Įven if you delete the meeting recording from Zoom, it will still be available on Acadly Class meeting recordings section on the class page
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